Privacy Policy

Overview

We provide an overview of the Privacy Policy regarding our travel guide services and related services such as "JapaNavi". You can find more information through the link "Details" for each item. For your comprehensive understanding of our practices with respect to your information, please refer to the details set out in this Privacy Policy. All capitalized terms are as defined in this Privacy Policy.

Who are we?

We are JapaNavi, a travel guide service provider focusing on Japanese culture, travel destinations, and lifestyle information. We are acting as a Data Controller for any information collected through Our Services.

What information do we collect about you?

We collect the following type of information about you:
Information which you choose to provide to us through Our Services
Information collected as you use Our Services
Information provided from third parties

Why do we collect this information?

We collect and use this information to:
provide Our Services such as the followings:
- creating the account of Our Services;
- verifying your ID and password;
- providing personalized travel recommendations;
- sending travel guides and updates;
maintain and improve Our Services, like tracking system failure and troubleshooting, improving the functions of Our Services
provide personalized services, like providing recommendations, personalized content based on your activity on Our Services
develop new products or services, like developing a new function of Our Services or new services based on your usage activity or inquiry from you
provide ads, like showing ads of our or advertisers' new products or services which you might be interested
measure and analyze performance, like measuring and analyzing your visits to and activity on Our Services and optimizing Our Services based on such data
communicate with you, like notifying you of amendments in Our Services, responding to inquiries from you
protect Us, our users, and the public, like detecting, preventing, and responding to unauthorized use of your account, fraud, abuse, security risks, and technical issues
comply with a law to which we are subjected
prepare historical documents or archives for public interest, or to research or statistics

Who is this information shared with?

Your information is shared with:

third-party service providers performing services to help our operations, such as customer support, technical support, or customer management
third-party IT service providers, such as provider of data storage service or business communication platform service
third-party advertising service providers

How long do we store your information?

We retain your Personal Data until it is no longer necessary to fulfill the purposes of collecting your Personal Data, or until you request us to erase or destroy your Personal Data. We may be required to retain certain information in order to comply with the laws which we are subject to.

What are your rights with respect to your Personal Data?

Regarding your Personal Data which we collect and store, you have the rights to:

request access to and obtain copy of your Personal Data
receive your Personal Data or request us to send or transfer your Personal Data to other Data Controllers by the automatic means
object the collection, use, or disclosure of your Personal Data
request to erase, destroy, or anonymize your Personal Data
request to restrict the use of your Personal Data
request correction or update of your Personal Data
withdraw the consent which you have given to us
complain to expert committee with respect to our processing of Personal Data

If you are located in the European Economic Area or the United Kingdom (the "European Countries"), you have certain rights and protections under the applicable law regarding the processing of your "personal data" as defined in the applicable law.

Contact us

You may contact us through our Data Controller or Representative.

Introduction

This Privacy Policy describes how we collect, use, disclose, share, store, and transfer (collectively, "process") information about you when you use our services or products (collectively, "Our Services"). We act as a Data Controller for any information collected through Our Services.

Who are we?

We are BerryMobile Co., Ltd, a corporation having its registered office at 689 Bhiraj Tower at Emquartier 20th Floor Room No. 2003, Sukhumvit Road, Klongtonnnua, Wattana, Bangkok 10110.

What is Personal Data?

In this Policy, "Personal Data" means information relating to a natural person, which is identified or identifiable, whether directly or indirectly, but excluding information of deceased natural persons. Please note that at all times we will adhere to the applicable statutory definition in determining what information is and is not Personal Data for the purposes of this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to information, including Personal Data, which we collect in relation to your access or use of Our Services only. Regarding any information which you provide to or is collected by any third party other than us, please refer to privacy policy separately established by such third party.

Changes to this Privacy Policy

We will amend this Privacy Policy from time to time. We will notify you of the amendment of this Privacy Policy through Our Services, or other measures determined by us in case we make any substantive or material amendments. Any amendment will become effective upon our posting of the amended privacy policy on Our Services.

What information do we collect about you?

We collect the following information about you:

Information which you choose to provide to us through Our Services

•Profile Information: such as name, mailing address, phone number, email address, login name, login passwords, identification information (such as ID number, driver's license number), birth date, gender, and photo
•Payment Information: such as credit card information, banking or billing information, or information relating to other kinds of payment measure
•Information of Communication with us: such as information about the communications between you and us including your inquiry, compliments, and other contact to us
•Sensitive Personal Information: you may choose to provide us through Our Services with your information of a sensitive nature such as racial, ethnic origin, political opinions, cult, religious or philosophical beliefs, sexual behavior, criminal records, health data, disability, trade union information, genetic data, biometric data, or any other information of a sensitive nature. We do not collect and use these information without explicit consent from you, except where permitted by applicable laws.

Information collected as you use Our Services

•Usage Information: such as access dates and times, pages viewed, apps and other system activity, type of browser. In some cases, we collect this information through cookies, beacons, tags, and similar technologies that create and maintain unique identifiers
•Device Information: such as information about the devices you use to access Our Services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information
•Communication Information: such as information about the communications between you and our staffs or third party through Our Services, such as texts, profiles, messages, photographs, graphics, images, icons, voice, video, and other information contents
•Location Information: such as your precise or approximate location or address information as determined through data such as GPS, IP address, and WiFi. You may use Our Services without enabling us to collect your Location Information. However, this might affect the functionality available on your use of Our Services
•Belongings information: We has the full rights to obtain and examine the information regarding detailed description of deposited belongings such as size, dimension, color, weight etc.
•Transaction Information: such as transaction details related to your use of Our Services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, and payment method Information provided from third parties

We, as a Data Controller, may collect information about you to be provided from third parties due to your consent. For example, we may collect your account information of third-party's service when you log in Our Services through such account, or we may collect information from some third parties to advertise Our Services to you through such third parties.

In the event that we, as a Data Controller, collect your Personal Data from a third party, we will notify you of the detail of the collected Personal Data and the detail of the third party. Such notification will be made within 30 days from the date of the collection.

Why do we process your Personal Data?

We process your Personal Data for the following purposes, to the extent applicable.

To provide Our Services

We process your Personal Data for providing you with Our Services. For example, we collect your name, email address, and other information to create your account of Our Services, and we use your user ID and password to verify you as a user of Our Services. We collects and use your payment information, such as banking account, credit card and billing information, to charge you fees and other payment relating to Our Services. In addition, we collect and use your Personal Data in order to provide you with the following services:

•receive the deposited items from your address
•deliver the deposited items to the warehouse
•notify the procedure progress for tracking items through the application

To maintain and improve Our Services

We process your Personal Data for maintaining or improving Our Services. For example, we collect and use information of trouble informed by you for tracking system failure and troubleshooting, or we collect and use your usage activity on Our Services for improving the functions of Our Services or develop more convenient for you.

To provide personalized services

We process your Personal Data for providing you with personalized services. For example, we provide recommendations or personalized content based on your activity on Our Services.

To develop new products or services

We process your Personal Data for developing new products or services. For example, we collect and utilize information of how you use Our Services, inquiry from you, or questionnaire result for developing new products or services.

To provide ads

We process your Personal Data for showing advertisings. We may also show you personalized ads based on your interests. For example, we collect information of your browsing of other website and utilize it for showing advertisings which you might be interested in. You can control what information we use to show you ads by settings.

•We don't show you personalized ads based on Sensitive Personal Information.
•We don't share information that personally identifies you with advertisers, such as your name or email, unless you ask us to.

To measure and analyze performance

We process your Personal Data for analyzing and measuring how our services are used. For example, we measure and analyze your visits to and activity on Our Services for optimizing Our Services. We also use information of which ads you interact with for helping advertisers understand the performance or effectiveness of their ads.

To communicate with you

We process your Personal Data to communicate with you. For example, we respond to inquiries from you or may send to you a notification about Our Services by using contact information provided by you such as email address. In addition, if you contact us, we will keep a record of the request in order to help solve any issues you might be facing.

To protect us, our users, and the public

We may process your Personal Data to protect us, you or other users, or the public interest. For example, we use your account ID and password for detecting, preventing unauthorized use of your account, fraud, abuse, or security risks. We may also use your Personal Data to investigate or address claims or disputes relating to Our Services.

Other Purposes

We may process User Information for the purposes prescribed in 5. below. If you do not provide us with your Personal Data which is necessary for complying with laws or performing the contract between you and us or entering into such contract (e.g. the information required to be entered by you on the user registration screen or on the order screen for a transaction through Our Service), your application for use of Our Service may not be accepted, or you may not be allowed to use part of Our Service.

Disclosure, Share, or Transfer of Personal Data

We may share your Personal Data with the following categories of recipients:

•third-party service providers performing functions or services on our behalf, such as customer support, technical support, delivery support or customer management
•third-party IT service providers, such as provider of data storage service or business communication platform service
•third-party advertising service providers

Except for the recipients prescribed above, we will not disclose your Personal Data to any third party without your prior consent, except where we collected your Personal Data based on any of the legal basis prescribed in 5 below.

We transfer your Personal Data to any of third-party service providers outside of Thailand. When we transfer it to such entities outside of Thailand, we ensure that appropriate safeguards and protections are taken in place pursuant to applicable laws. However, please acknowledge that we are not liable for the protection of data in some countries we transfer your Personal Data which might not have appropriate or equivalent safeguards and protections under the applicable laws of Thailand.

The legal basis on which we process Personal Data

We process your Personal Data based on a different legal basis depending on the nature of Personal Data and the type of processing involved. We rely on the following legal bases (single or multiple) other than or in addition to your consent, insofar as it applies.

Performance of a Contract / Entry into a Contract

Some of Personal Data is processed on the basis that it is necessary for the performance of our agreement with you or for taking steps at your request prior to entering such an agreement. For example, we need to request you to provide your email address, login name, login passwords to create your account for using Our Services in order to perform our obligation under service agreement with you.

Legitimate Interests

A second ground relied upon by us is that it is necessary for the purposes of legitimate interests pursued by us or a third party. These legitimate interests include the operation of Our Services and our business, maintenance and improvement of Our Services, pursuit of the safety of Our Services, such as fraud detection and prevention, charging the payment regarding the chargeable services, providing ads of our services or products or ads of third-party's services or products, provision of our advertising services to our clients as required by our agreements with them. Further examples are shown in 3. above. We only rely on such a ground where such interests are not overridden by your interests or fundamental rights and freedoms.

Research or Statistics / Preparation of Historical Documents or Archives for Public Interest

A third ground relied upon by us is that it is necessary for research or statistics, or preparation of historical documents or archives for the public interest. For example, we may create statistics relating to the business area to which our services belong for the purpose of our own or third-party's marketing. We only rely on such a ground where the suitable measures to safeguard your rights and freedoms are taken in place and in accordance with applicable law.

Compliance with a Law

A fourth ground relied upon by us is that it is necessary for compliance with a legal obligation. For example, we are required to retain records for fixed periods of time in order to comply with applicable laws.

Prevention of a Danger / Performance of a Task for Public Interest

In some rare cases, there may be necessary for preventing or suppressing a danger to your or other persons' life, body, or health, or we may need to perform a task for the public interest.

Data Retention

Your Rights with respect to Personal Data

Regarding your Personal Data which we collect and store, you have the rights to:

•request access to and obtain copy of your Personal Data
•receive your Personal Data or request us to send or transfer your Personal Data to other Data Controllers by the automatic means
•object the collection, use, or disclosure of your Personal Data
•request to erase, destroy, or anonymize your Personal Data
•request to restrict the use of your Personal Data
•request correction or update of your Personal Data
•withdraw the consent which you have given to us
•complain to expert committee with respect to our processing of Personal Data

European Countries Rights

Contact Us

You may contact us through our Data Controller or Representative. For more information about how to contact us, please refer to our contact information provided in Our Services or other communication channels.